Am a thorough Digital Transformation Leader with 20+ years of versatile IT experience in Project & Program Management, Service Delivery and Customer Success leadership.

With my graduation in Physics, Chemistry & Maths and Masters in Computer Applications, I was an inspiration to many local female aspirants back in India in 1997. My passion for technology was not just to master computer languages but to understand “Technology” holistically, hence my initial forming years in startups were pivotal in widening my aperture to understand the IT business, from pre-sales to support and marketing to customer success. I grew from a developer to Project Manager to lead international web and online projects in ASP/.Net/C#/ PHP/Java/Networking broadening my technical and team management skills.

My versatile and in-depth experience of delivering customer projects and team management got me headhunted in General Electric entity in 2005, to resurrect a failing GE service desk business suffering from employee turnover. With my empathetic and people-centric approach, I quickly became a trusted ally and partner to the business and stakeholders, which helped me climb up the career ladder to lead a major outsourcing function and flagship HR Shared Services program. winning many awards and accolades.

After a short career break to enjoy motherhood, I joined Microsoft in 2011 as a Technical Account Manager and progressed my career to establish myself as a role model in enhancing customer satisfaction and strategies to collaborate with various business models utilizing the power of technology and cloud.

Currently, am on a small break to re-energize and re-fuel towards the next phase of career where my purpose of closing the gender gap and amplifying women potential will drive my next role.