A travel behaviour change specialist, I am currently a Planning & Delivery Manager in the Travel Demand Management (TDM) team at Transport for London.
I use project management, strategy, communications and analytical skills to deliver large-scale behaviour change projects that mitigate the transport effects of some of the capital’s most high-profile events and closures.
Since joining the team in 2020, notable achievements include overseeing customer demand management for the Coronation, and the closure of Kentish Town Tube station. Outputs of my projects typically reach millions of customers and are a key cog in supporting Londoners and visitors to the capital in getting around smoothly.
Most recently, I’ve taken on higher level responsibilities in shaping the strategic direction of the team’s Evidence & Analysis portfolio; building team capability in conducting the analysis required for our projects.
I also manage the team’s continuous development work. I work with CILT and other TDM teams, as part of their TDM Forum, to identify the skills, knowledge and experience needed to deliver effective travel demand management. This provides a great outlet for my commitment to supporting colleagues in their professional development and improving access to the profession.
Originally a University of Birmingham Geography graduate, prior to TfL I worked as a Transport Planner for Mott McDonald. Key achievements include championing Mott MacDonald’s global future mobility strategy, promoting the Future Mobility Toolkit (FUTURES), fostering international relationships, and completing a Masters degree in Transport Planning with Distinction.