I started my hospitality industry career as an operations manager, rapidly moving to the general manager ranks.
As a tenacious manager and decisive leader, I turned unprofitable properties into consistently outperforming units by streamlining operations and eliminating duplicate functions to reduce costs and increase productivity while maintaining team engagement and value-added guest experience. I also enjoyed the project management of 3 brand-new hotels in central London during the Olympics.
Following 14 years of general management experience, my strong interest in expanding proficiency in managing multi-phase/multi-dimensional/multi-resource projects to successful completion whilst maintaining high stakeholder satisfaction lead me to take on a challenging role at IHG corporate head office.
As a Manager, Quality Programmes, Brand Standards and Audits for Europe, the Middle East, Asia and Africa, I was trusted to transform and roll out the guest experience and operational performance improvement programme ( Quality 360) across EMEAA.
After the successful roll-out of the programme in diverse markets with various cultural nuances, I moved on to take the responsibility of Manager, EMEAA Operations Support. I was responsible for developing and rolling out new programs in the EMEAA hotel estate. Supporting EMEAA hotel estate to achieve their operational KPIs each year is part of my remit.
Recently, my perseverance and hard work have earned me the Sr Manager Procurement capabilities position.