Jennie Koo

Jennie specialises in Risk Management and is currently the Head of Operations Risk Management at Capital One.

Throughout her career, Jennie has undertaken a range of roles from Credit Risk Management, Risk Transformation projects to a high profile role in Risk Performance conducting risk assessments on executives and business areas for demonstrating compliance to CRD IV and remuneration principles, and lastly Interim Head of the Chief Risk Officer’s office in a large corporate banking environment.

Jennie balances her day job with a myriad of volunteering work including a role on the Board of Women in Banking & Finance (WIBF), a non-profit organisation run by volunteers for the promotion and advancement of women in the financial services industry. Jennie founded and now Co-Chairs the WIBF regional branch in Birmingham, recently set up the Manchester Branch and is now working on a branch in Belfast. Through this, she supports a far wider audience and multiple organisations with their gender agenda through providing personal development workshops, access to influential senior leaders, and mentoring and networking opportunities. She is also driving an initiative to bring male ambassadors on board to leverage the support of others by hosting WIBF’s International Men’s Day to further the agenda of inclusivity.

In addition to her work with WIBF, Jennie is an advisory board member to the Aston University Enactus team, and mentors with the Prince’s Trust where she proactively supports the pipeline development and challenge of social mobility into Financial Services, enabling young people to succeed and achieve their full potential.

In her previous role at RBS, Jennie was Global Chair of the Multicultural Network as well as the Birmingham Regional Chair for the bank’s women’s network, which boasts more than 12,000 members, the primary focus of which is to supporting female colleagues with the skills and guidance they need to reach their potential.

Jennie’s recent move to Capital One was partly driven by their internal D&I programme and their proactive presence through Women in Tech alongside their Corporate & Social Responsibility programmes. Since joining Capital One, Jennie has supported in the continued development of their inclusion agenda with an intersectionality lens. She recently hosted an Inclusion session for her leadership team to start a wider consideration of inclusion such as culture and age crossed with gender; enabling leaders to think differently about potential biases. She has also recently been appointed as the UK lead for their Women’s Resource Group – EmpowHer. Through this and her passion for inclusion, she is actively involved with working to raise awareness of diversity through newly established resource groups for Mental Health and Ethnicity.

Her passion for wider female inclusion spreads across both her day to day activities and her volunteering work, but she has always been able to link it in with her day job in Risk. Previously it was an imperative as part of her role on compliance and assessment against the Remuneration Code, now it is embedded in all risk work through Operational Risk and Risk Culture which inevitably features inclusion and an organisation’s approach and commitment to driving progress.

Jennie has received several industry accolades for her contribution to diversity in financial services including most recently the HERoes 50 Women Future Leaders 2019 list and has been recognised in the EMpower Top 50 Ethnic Minority Leaders list for two years in a row.