For the last decade I have worked with first direct and HSBC.

I initially joined the bank due to the incredible nursery facilities provided at first direct, never in a million years did I expect that I would be able to have the incredible career I have had, meeting and collaborating with colleagues across the world.

I started in customer facing roles at first direct then moving to support colleagues in Campaign Management, a team that was responsible to driving employee engagement through the communication of new business initiatives and by implementing changes to embed / test employee knowledge in both first direct and HSBC. I then became a Planning & Support Manager, assisting in driving Contact Centre performance and strategic change updates before moving into my current role of Senior Risk and Control Manager. It is in this role I have the opportunity to support the Contact Centre operation with risk management, identify, design and deliver automation opportunities in Controls and Operational activities, lead and oversee gap analysis based on regulatory findings as well as numerous other activities.

Personally, my family are my number one priority. Closely followed by my beloved Leeds United 🙂 I am incredibly passionate about equality, safeguarding, diversity & inclusion and neurodiversity.