Melissa Francis

Melissa began her career as a junior typist at Lloyds Bank before quickly gaining promotion to support the Branch Manager and moving on to the Area Director’s office.

Over time her role transitioned to that of a PA/Manager’s Assistant within commercial banking and after starting a family, Melissa progressed to roles within Share Registration, Single Company ISAs and eventually on to a Customer Service Team Leader role within the bank’s Cash ISA product.

Greatly missing her PA role, Melissa moved on for an enjoyable seven years at a Further Education college supporting senior leaders before taking up her current role within the NHS where Melissa is employed as a Senior Executive Assistant to the Chief Medical Officer and Deputy Chief Executive at Western Sussex Hospitals NHS Foundation Trust.

Melissa splits her working week across three sites at two busy NHS Trusts and is a proud Staff Ambassador, part of a wider team who advocate improving the patient, staff and visitor experience. Melissa’s EA role brings great variety however; the added dimension of Staff Ambassador duties create many opportunities and Melissa enjoys facilitating at the annual Staff Conference and supporting colleagues at Trust events. This includes career open days where Melissa has previously supported applicants, coaching them through their candidate journey as they work towards a new admin or secretarial role. Placing great value in paying it forward, Melissa sees this as an investment in the future of the organisation.

Melissa has developed a passion for networking, building relationships and attending national learning events, championing continuous professional development. Setting herself mini challenges to refresh her journey of learning, Melissa has previously ‘dipped her toes’ in to the blogging pond writing for the Eventopedia UK, #ProudPA blog.

Melissa is a Fellow member of the Executive and Personal Assistants Association, a Fellow Member of The Institute of Administrative Management and an Associate Member of the CIPD.