Emma Palmer

Emma graduated with a BA in Management & Marketing, then went on to complete an MSc in Travel Management.

She joined the Rail Delivery Group (RDG) as Strategic Lead for Innovative Ticketing in 2016. She has been working to develop the industry customer proposition for Near Field Communication (NFC) ticketing and technical solutions that will deliver a revolutionary ticketing experience for customers.
She recently completed a 6 month secondment at Chiltern Railways as Head of Revenue. Now back at RDG she is leading an industry work stream on revenue recovery and commercial agreements.

Whilst working full time and being a mum to two small children she is also studying for a Diploma in Strategy and Innovation at Saïd Business School.

Emma is leading conversations in the rail industry with regards to improving Diversity & Inclusion within the rail industry. She has a clear goal to see better representation of minorities at senior levels and inspire others.

For 13 years Emma spent time her spare time as a legal advocate for young people in care as she is passionate about children’s’ right.