I am a Senior Operating Officer for London Underground. I have a direct pivotal role in leading our response and resolution to real-time incidents across our network and those external parties affecting our services, whilst keeping our customers at the heart of everything we do. I work within the Incident Response and Command team in the London Underground Control Centre, responsible for leading and challenging the services we provide to our customers during our most severe and difficult real time incidents and events, to drive the network in real time to provide a World Class tube for a World Class City.

I have worked for London Underground for 15 years. I have worked my way up through the grades in front line operations, starting on Stations and was a Station Supervisor in various locations. I then became a Duty Manager Trains, working with Train Operators and managing incidents before becoming a Duty Reliability Manager on the Northern line. I became a Network Incident Response Manager in 2012 and worked closely with the British Transport Police managing incidents across the network before becoming a Senior Operating Officer in 2016 and perform the Gold Control function during formal incident management.