Following a career break after having worked in investment banking for some years I joined Transport for London about 5 years ago.

As a complete novice to the industry I started out as a bus station controller and worked my way up through to a Regional Support Manager and then on to my current role as a Service Delivery Manager in Surface Transport. The job role includes managing Walthamstow Bus Station and the team that work there. Walthamstow is the 3rd busiest bus station in London and brings with it many operational challenges. The other aspect of the role is working together with several stakeholders to help mitigate the impact of roadworks and events on the bus network within Waltham Forest and Epping. Managing a large geographical area with dispersed staff keeps things interesting and no two days are alike. I have a keen interest in raising mental health awareness within the operational environment. My home life is also extremely busy as a working mum to 4 children but if I do get some rare spare time I love to read and catch up with friends.