Chloe Apps | Lloyd's

Chloe appsChloe Apps is a highly skilled Personal Assistant with extensive experience in the fields of administration, diary management and office management. She joined Lloyd’s in February 2012 and believes that behind every great leader, there is a PA typing furiously on their smart phone…

Chloe is passionate about people, teams and charity, and aspires to raise the profile of the support staff across the industry, who ensure that those on the frontline are able to succeed. Chloe oils the wheels of the Operations team at Lloyd’s – she anticipates what they need before they even know they need it and juggles diaries and tasks whilst maintaining zen-like levels of outward calm.

When she isn’t busy pulling all the strings behind the scenes, Chloe is working to coordinate social responsibility activities for her team, such as building a partnership between Lloyd’s Operations staff and the Clara Grant School, and organising volunteering days at Tower Hamlets Cemetery Park.

Prior to her employment at Lloyd’s, Chloe worked for 3 years in the demanding world of Fashion Buying, which she will assure you is just as glamorous as Insurance.

Chloe holds a BA Hons degree in English Language & Communication and lives in Essex with her partner and their two house rabbits.

Sarah Gerken

Sarah Gerken | Willis

Sarah GerkenI have been in the insurance industry for over three and a half years, joining the Willis graduate scheme after my degree in European Studies and Spanish at the University of Manchester. I began my career as a kidnap-for-ransom broker, transitioning to work on some of the most prestigious accounts at Willis after 18 months. I speak fluent Spanish as I have lived in Chile, Cuba, Spain and Colombia. My hobbies include surfing, bouldering and yoga and I have a green belt in kung fu.

Nathalie Majlis Barclays

Nathalie Majlis ǀ Barclays

Nathalie Majlis joined Barclays’s Corporate Banking Insurance Coverage team in 2013. She is responsible for building strategic relationships at the C-Suite and Treasury level to deliver Barclays’ global Corporate Banking product capabilities including cash management, debt and trade finance as well as risk solutions in the context of foreign exchange and rates. Nathalie also focuses on excess reserve financing and collateral transformation solutions for life insurance companies.

Nathalie has over 12 years of experience in the insurance and banking sector. Prior to Barclays, she has worked at HSBC in Dusseldorf, Hong Kong, London and New York for over 7 years. Her experience includes roles insurance and FIG coverage roles in corporate banking and debt capital markets as well as corporate and investment banking strategy positions.

Prior to HSBC, Nathalie ran an insurance and financial broker franchise business for three years and later specialised in mortgage sales.

Nathalie attended the University of Cologne and studied Business Administration with focus on Corporate Finance and Insurance Science.

Veronica Mura | Aon Risk Solutions

Veronica MuraBorn in Milan, Veronica has a B.A. in Law and Economics and a MSc in Private Business and Law from Bocconi University, Milan. Exposed to risk management from a young age, Veronica has always had an interest on ways and techniques conflict situations can be approached and the study of uncertainties in business models. According to her, insurance is strategy meets law, and she finds it fascinating.

During her studies she had the chance to practice in marine law firms in New York and Genoa, where she developed her passion for marine insurance. After graduation, she worked as in-house counsel for a financial institution in Milan, before pursuing her real passion in the U.S., gaining a scholarship for an LL.M. in Admiralty at Tulane University in New Orleans, where she focused on marine insurance and graduated with honours. She then moved to New York where she qualified as a lawyer and practiced marine law for three years focusing on marine cargo claims, insurance practice and subrogation, and achieving great results.

After working in the U.S. she moved to London, joining Aon’s Global Broking Centre as a claims advocate. In only a few months, Veronica’s contribution has been noted by the leadership within the GBC thanks to her passion for her work, her integrity and her willingness to learn and share her experiences. Veronica enjoys networking and believes in the importance of relationships, and she remains in close contact with marine and insurance friends all over the world.

Naomi Bennett-Hall | Legal & General Group Plc

Naomi Bennetthall

Naomi is an executive assistant at Legal & General. She works for the Group CFO and Group Corporate Communications Director. In addition to the standard day to day tasks, she utilises her wider knowledge of the business and the sector, alongside her LGBT knowledge to add extra value to the whole business.

In 2014 she was approached to support the 50:50 Network – a network to improve female representation in management at Legal & General - the only person in a non-management grade involved. She attends meetings and has made a significant impact in suggesting and securing panellists, contributing to discussions and ideas and in meeting deadlines.

Naomi leads by example in the secretarial field. She believes women can be anything that they want to be and encourages high expectations. She takes a wider interest in the organisation so that she can be proactive and offer additional value to the business.

Naomi was responsible for the launch the London LGBT Network at L&G including ensuring commitment from senior management; and uses her contacts and knowledge to help move the network forward.

Naomi understands that collaboration, support and a smile is essential in getting on in business and in life. She has an extremely infectious positive attitude and is always willing to step outside of her comfort zone to take on a new opportunity or challenge. It is due to this that she has built up a strong support network that she is able to utilise on a daily basis to assist in the efficient running of the executive office. It is a fine line between being able to correspond with senior management and having a rapport, whilst still knowing your place in the business and that you are a support line member. Naomi has managed to find the perfect balance so that she is well respected within the organisation and is therefore able to put forward suggestions around key business decisions based on the wider business view which are not only listened to, but investigated.


Caroline Renouf

Caroline Renouf ǀ Rossborough Guernsey

Photo©John Cassidy The Headshot Guy® 07768 401009

I began my career in Insurance in 1995 when I left school. I went to work for a small family run firm that specialized in Personal Lines products.

In 1997 I became one of the youngest people in the Channel Islands to hold the then titled Certificate of Proficiency and now hold the Certificate in Insurance.

I joined Rossborough in 2000 as a Directors Broking Assistant in the Commercial team, this role allowed me to grow as an individual. I was in charge of certain in house schemes and this made my confidence grow. In 2006 I became a Commercial Account Handler dealing with a portfolio of clients.

In 2009 I was asked by the Commercial Director to become his Personal Assistant. I jumped at the chance as we already had such a good working relationship. It is a role that I thoroughly enjoy and I am still able to do broking as part of my job to assist him.

At nearly 36, I have had nearly 20 years working in the Insurance Industry and this experience enables new staff members to shadow me and I often find myself as a referral point for colleagues.

In 2015 I began assisting my friend as a coordinator of a local PA network, Guernsey PA Connect. This is a venture I am extremely proud of. I am not naturally a confident person and it takes me out of my comfort zone. The PA Network has been set up to allow the PA`s of Guernsey from all organizations, to connect with each other, develop closer relationships, learn from each other and also all take away valuable skills to assist us in our future endeavors.


Dominique Liberto | Aon UK Ltd

I derive from a multicultural background, belonging to diverse nations including Italy, Malta, South Africa, England and Greece. I received an eclectic education in the United States, Rome and London. I have a four year BA degree in Communication and Marketing and an MA in Creative Writing Studies. I have obtained substantial work experience within Non Profit International Organizations (organizations under the UN umbrella) in Rome and London, especially in the fields of communication, marketing, public relations and risk management.

In 2009 I moved to London to obtain my Masters Degree and at the beginning of 2010, I joined Aon as a placing broker and then moved in the claims department where I have acquired vast experience in Financial Lines, Power, Property and Crisis Management.

I love mentoring the junior colleagues who have the passion and hunger for career development. I am also highly involved in the Woman’s network and charity events within Aon.

Erin Bargate | Hiscox

Erin BargateI started my career five years ago in London Market Actuarial Pricing at Hiscox, where I supported a variety of underwriters writing large and unusual risks in Lloyd's. Prior to that, I moved from my hometown of Durban, South Africa to do a Masters in Financial Economics at the University of Oxford. I qualified as an Actuary last year and moved to Capital Modelling at the beginning of this year. I have recently been appointed as the leader of the team that is responsible for the Group Capital Model, which produces a range of information to assess risk and monitor capital requirements. At the end of 2012, I spent three months on secondment with the actuarial team in the Hiscox New York office.

Outside of work, I am involved in the Actuarial Profession as a volunteer member of a working party conducting research. I'm also an active participant in the Lloyd's Reading Partners scheme, where I help a child with reading skills during one lunch-time a week at a school in Bethnal Green.

I am an avid amateur sportswoman. I competed at the 2013 World Triathlon Championships in London as a member of the South African Age-Group Team. I completed the London Marathon earlier this year and the Ride London 100 mile bike ride in 2013 and 2014. In 2008, I climbed Mount Kilimanjaro with my family.

Thuy Truong ǀ Ernst & Young LLP

Thuy TruongBorn in Sydney, Australia, Thuy Truong is a Senior Manager with EY and a qualified actuary with over 10 years of insurance consulting experience spanning life insurance, asset valuation and investment management.  She has led a range of complex and demanding projects for clients across the UK and Europe, working with senior management of large global insurers to prepare for the new challenges resulting from the introduction of the new regulatory requirements under Solvency II.

She is passionate about promoting women’s leadership and equality in the workplace and continues to implement initiatives within her team to continue to help her colleagues achieve their full potential. Thuy has utilised her senior position by setting up a range of training and networking opportunities to help other women in insurance to meet their challenges and achieve success.

Thuy is recognised as an outstanding mentor across EY in UK and Europe, reflecting her commitment to mentoring, coaching and implementing initiatives to help her colleagues achieve their career aspirations, while also fulfilling her demanding client commitments.

Thuy is an avid traveller and reader. She loves to experience new cultures and local food and is a member of two book clubs.


Diane Kennedy ǀ Lloyd's

Diane KennedyDiane is a solicitor in the Legal & Compliance team at Lloyd’s. Diane’s work spans a number of areas, including international licence development activity, IP/IT, commercial contracts and data protection. Diane has more recently focused her work on supporting internal project teams on Global Market Access and Making it easier to do business at Lloyd’s, two of Lloyd’s strategic priorities which underpin Lloyd’s Vision 2025.

Prior to this role, Diane worked in the Regulatory Division at Lloyd’s and subsequently joined the newly created compliance team which had responsibility for implementing the Financial Services and Markets Act regime within the Corporation.

Diane is Deputy Chair of the Lloyd’s Diversity & Inclusion Committee and a founding member of WorkAbility@Lloyd’s. Diane is also joint pro-bono co-ordinator supporting Lloyd’s membership of LawWorks and a volunteer for Lloyd’s language coaching initiative.